Refunds

You can get a full refund of a membership payment when both of these are true:

• It is within 7 days of the payment.
• You haven’t used any of that membership’s renders. Making one new picture uses a render, so after your first new picture as a member, this refund no longer applies.

The 7 days start when you first pay for Monthly. Monthly renewals are not refunded, so cancel before the next renewal if you don’t want it. For Annual, each yearly payment, including a renewal, starts its own 7 days.

Sign in and open the Membership page. While you qualify, it shows the date your refund window ends and an “Ask for a refund” button. You can also email gflorence3@gmail.com from the address on your account.

A request made inside the 7 days counts, even if we pay it a day or two later.

• We refund the payment in full to the card or account you paid with, through Stripe. Your bank may take several business days to show it.
• Your membership ends straight away, and its renders are no longer usable.
• Your rooms, photos and saved pictures stay in your account to view. Nothing is deleted unless you ask; the Privacy page explains how.

You can cancel in one click on the Membership page at any time. Cancelling stops the next renewal. You keep your membership and its renders until the end of the period you have paid for, and we don’t refund the rest of that period. Your rooms stay viewable after it ends.

This refund covers membership payments. Extra Takes are one-off packs of 20 renders; if something went wrong with one, email us and we will look at it.

If a promo code made your membership free, nothing was charged, so there is nothing to refund. You can still cancel at any time.

If you were charged twice, charged after cancelling, or charged an amount you didn’t agree to, email gflorence3@gmail.com and we will put it right. Nothing on this page limits any refund rights you have under the law where you live.